Cancellation & Refunds

Cancelling an order

You can cancel any order before it is dispatched for a full refund. Email hello@apicare.co.in or WhatsApp +91 79080 90 298 with your order reference (it starts with APC-).

Returns

Honey is a food product, so we cannot accept returns of opened jars or change-of-mind returns once an order has been dispatched.

Damaged, leaking or wrong items

If your jar arrives broken, leaking, or is not what you ordered, tell us within 48 hours of delivery with a photo of the jar and the packaging. We will send a replacement or give you a full refund. You do not need to send the jar back.

How refunds are paid

Refunds go back to the original payment method (UPI, card or netbanking) through Razorpay. We start the refund within 2 business days of approving it; your bank usually takes a further 5–7 business days to show it.

Questions

Email hello@apicare.co.in or call / WhatsApp +91 79080 90 298.